Delivery & Returns
Delivery
WE AIM TO DESPATCH ALL ORDERS WITHIN 48HRS OF RECEIPT (EXCLUDING WEEKENDS)
We work regular hours here at manera.co.uk so orders received on Friday evening through to Monday morning will only be despatched on the Monday.
Make sure you plan around the weather forecast so your new kit arrives in time.
DPD DELIVERY SERVICE
We aim to deliver to you the day after dispatch, and DPD will be in contact throughout. DPD will attempt delivery and if you are not present, you'll receive communication from DPD informing you of your options - re-delivery, an alternative address, or from your nearest DPD Pickup Shop.
You will receive full tracking of your delivery; from despatch right through to when it's at your front door.
ROYAL MAIL 48 TRACKED
We aim to deliver Royal Mail Tracked 48 to you within two to three working days. Some exceptions apply for outlying areas (Scottish Highlands, Northern Ireland,
Outer Hebrides, Orkney Islands and Channel Islands may take up to an additional 3 days – give us a call about these so we can get everything sorted). A signature will
be required on delivery and a confirmation of delivery will be emailed to you confirming receipt.
Returns
If in the unlikely event that you change your mind then you can send the product back to us, using the free returns label in the box. You will be given a refund, provided items are returned back in a re-sellable condition. If damaged or visibly used items are sent back, we reserve the right to refuse the refund.
To initiate a return, place the item back in the original packaging, and include the completed returns slip. Make sure you keep your returns label to hand. Seal the item back inside its shipping box, and simply stick your returns label onto the shipping box. Take your return to your nearest DPD Pickup shop*. You will receive confirmation your return has been sent as well as confirmation we've received your item. Provided the goods are in re-sellable condition, a full refund will be issued to you within 2 working days of your order arriving back with us.
*Some customers may receive a Royal Mail label instead. It's simply a case of dropping off the parcel at your local Delivery Office or Post Office.
Please contact us if you have any issue with your order or need any further help - that's what we're here for!
Returns Policy
Due to the Christmas period, the returns window has been extended until 31st January.
- If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Returned items should be in resellable condition and must be arranged with us in advance. We will issue a full refund on receipt, excluding the initial delivery charge (where applicable).
- We define resellable condition as not visibly used.
- Please note:
- Goods will only be accepted for return if they are received within 30 days of delivery, unless we have notified you otherwise.
- We may refuse a refund for any item not in its original condition, damaged or missing parts for reasons not due to our error.
- There are certain situations where only partial refunds are granted.
- Delivery charges are only refundable where goods are faulty and a refund is made.
- Please do not send your purchase back to the manufacturer - we'll look after you, don't worry!
- You are responsible for the goods from the point the the returned item(s) arrive with us.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours.
- If you haven’t received a refund yet, please contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.