Delivery & Returns
Delivery
WE AIM TO DESPATCH ALL ORDERS WITHIN 48HRS OF RECEIPT (EXCLUDING WEEKENDS)
We work regular hours here at manera.co.uk so orders received on Friday evening through to Monday morning will only be despatched on the Monday.
Make sure you plan around the weather forecast so your new kit arrives in time.
DPD DELIVERY SERVICE
We aim to deliver to you the day after dispatch, and DPD will be in contact throughout. DPD will attempt delivery and if you are not present, you'll receive communication from DPD informing you of your options - re-delivery, an alternative address, or from your nearest DPD Pickup Shop.
You will receive full tracking of your delivery; from despatch right through to when it's at your front door.
ROYAL MAIL 48 TRACKED
We aim to deliver Royal Mail Tracked 48 to you within two to three working days. Some exceptions apply for outlying areas (Scottish Highlands, Northern Ireland,
Outer Hebrides, Orkney Islands and Channel Islands may take up to an additional 3 days – give us a call about these so we can get everything sorted). A signature will
be required on delivery and a confirmation of delivery will be emailed to you confirming receipt.
Returns
If in the unlikely event that you change your mind then you can send the product back to us, using the free returns label in the box. You will be given a refund, provided items are returned back in a re-sellable condition. If damaged or visibly used items are sent back, we reserve the right to refuse the refund.
To initiate a return, place the item back in the original packaging, and include the completed returns slip. Make sure you keep your returns label to hand. Seal the item back inside its shipping box, and simply stick your returns label onto the shipping box. Take your return to your nearest DPD Pickup shop*. You will receive confirmation your return has been sent as well as confirmation we've received your item. Provided the goods are in re-sellable condition, a full refund will be issued to you within 2 working days of your order arriving back with us.
*Some customers may receive a Royal Mail label instead. It's simply a case of dropping off the parcel at your local Delivery Office or Post Office.
Please contact us if you have any issue with your order or need any further help - that's what we're here for!
Returns Policy
Due to the Christmas period, the returns window has been extended until 31st January.
- If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Returned items should be in resellable condition and must be arranged with us in advance. We will issue a full refund on receipt, excluding the initial delivery charge (where applicable).
- We define resellable condition as not visibly used.
- Please note:
- Goods will only be accepted for return if they are received within 30 days of delivery, unless we have notified you otherwise.
- We may refuse a refund for any item not in its original condition, damaged or missing parts for reasons not due to our error.
- There are certain situations where only partial refunds are granted.
- Delivery charges are only refundable where goods are faulty and a refund is made.
- Please do not send your purchase back to the manufacturer - we'll look after you, don't worry!
- You are responsible for the goods from the point the the returned item(s) arrive with us.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours.
- If you haven’t received a refund yet, please contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
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Infos & Characteristics
It all started from an analysis of the advantages and disadvantages of current harness technologies, regarding in particular the softshell (the classic flexible harness) and the hardshell (the rigid shell harness):
The Softshell
The softshell provides perfect adaptability to the user's body type and movements.
But it becomes distorted under the pressure of the kite: The user's sides are compressed.
It therefore has good adaptability, but little hold.
The Hardshell
The hardshell does not become distorted under the pressure of the kite: The user's sides are not compressed.
But it has no adaptability to the user's body type and movements.
It therefore has a very good hold, but little adaptability.
By separating the functions of "effort management" and "comfort", we have created a harness that adapts perfectly to your body type and your movements, while offering unparalleled support.
Product
Gallery
Product
Video
Key Features
1 Adaptive skin
2 Hardshell
3 Softshell
4 Arc spreaderbar
Product Technologies
Adaptive shell
Our Research and Development approach is to create the best possible product, so we have sought to use the advantages of the two current technologies while eliminating their faults. This is how the “Adaptive Shell” was born.
This patented technology is made up of two main parts: The Adaptive skin and the Hardshell.
By separating the functions of "effort management" and "comfort", we have created a harness that adapts perfectly to your body type and your movements, while offering unparalleled support.
This patented technology is made up of two main parts: The Adaptive skin and the Hardshell.
Adaptive skin
The Adaptive skin is a support skin made of a flexible material providing the user maximum adaptability and freedom of movement.
It is directly in contact with the body; its function is to provide comfort.
hardshell
The Hardshell is a rigid arc; it prevents the harness from bending and thus compressing the user's body under the strong pressure of the kite.
It is not in contact with the user nor with the back of the Adaptive skin; its function is to manage the mechanical pressure that the harness receives.
Durability
A product is as durable as the least durable part of its components.
The different components of a harness are often non-replaceable (sewn straps, glued foams, etc.) and certainly not recyclable. Therefore, sometimes a worn or damaged part forces you to throw away the entire product.
In an effort to reduce our carbon footprint and in order to provide better customer service, all HALO components are assembled without glue or seams so that each part is easily replaceable.
We stock spare parts and are able to replace each of them. The ARC spreaderbar, the sliding rope, and the kitenife are included with purchase.
Direct contact
Thanks to our Adaptive shell technology, and in particular the very adaptable Skin part, there is no longer a need to use large, thick foam for comfort. The HALO's ultra-thin neoprene foam provides several advantages over a conventional harness:
. A more direct feeling
. Less bulky contact
. Lighter, even when in the water
Fitting
In order to optimize the customer experience, we have added two sizes: S+ and M+. These two new sizes are in fact the standard S and M harnesses equipped with longer spreaderbars.
Why?
Bodies may assume different shapes:
. A more rounded shape (someone with a big belly)
. A more oval shape (someone with wide hips).
For the same waist size, we therefore have two completely different body types. By incorporating longer spreaderbars, sizes S+ and M+ are more suitable for people with wider hips.
Leash attachement
Our kite leash attachment point is located towards the front of the harness, allowing easy and direct access for release in case of an emergency. Attached to the straps on the right-hand side by default, the metal ring can easily be moved to the left straps.
W A R N I N G : NAISH leashes are not adapted to the size of our metal ring, and it could present a safety hazard during release. We are currently working on a new version of the ring.
Arc spreaderbar
The ARC is a new generation spreaderbar developed to offer a more precise, comfortable navigation experience, with a harness that is better held in place.
